Permanent Full-Time Western Sydney & Sydney CBD Locations Australian Citizenship is required We are currently seeking an experienced ICT Operations Manager, for one of the leading IT infrastructure facility providers, to be responsible for leading and managing end-to-end ICT operational services, ensuring high availability, security, and performance across core technology environments. You will play a key leadership role in driving service reliability, operational maturity, and continuous improvement aligned with ITIL best practices, while overseeing Service Desk and System Administration functions. In addition, you will translate organisational priorities into effective ICT operations, ensuring infrastructure, applications, and support services consistently meet business, regulatory, and customer expectations, and support long-term growth and resilience. Key Responsibilities: Lead ICT Operations, including Service Desk and System Administration teams. Oversee end-to-end service delivery across networks, servers, applications, and core systems. Manage ITIL processes (Incident, Problem, Change, Request, Asset, Configuration, Release). Act as escalation point for major incidents and ensure fast service restoration. Drive continuous improvement in service quality, performance, and efficiency. Ensure ICT operations are well-governed, documented, and compliant with policies and standards. Manage vendors, contracts, and third-party service performance. Ensure high-quality IT support and a strong user experience. Monitor performance, reporting, and service metrics to improve outcomes. Embed secure and compliant practices across all ICT operations. Key Requirements: Tertiary qualification in IT or related field. Proven ICT Operations Management experience with people leadership. Strong background in service improvement, optimisation, and process maturity. Experience managing Service Desk and infrastructure/system support teams. Experience with complex ICT environments (networks, servers, enterprise systems). Understanding of security and compliance frameworks (ISO 27001, SOC 2, PCI-DSS). Experience managing vendors, contracts, and third-party providers. Strong ITIL service management experience in enterprise environments. Ability to analyse data and deliver meaningful service insights and reporting. Ability to respond to critical incidents and work flexibly when required. Strong leadership, communication, and stakeholder management skills. Job Ref: 4030230 TO APPLY: please click on the appropriate link.
